Frequently Asked Questions

Skincare

What makes the Lavister Gel Cream Sunscreen SPF 60 stand out from other sunscreens?

Lavister Gel Cream Sunscreen SPF 60 offers superior sun protection with SPF 60 PA+++, shielding your skin from both UVA and UVB rays. It's enriched with Kumkumadi Oil and Vitamin E to nourish your skin while keeping it safe from sunburn and photoaging.

Is Lavister Ultra Matte Sunscreen Gel suitable for oily skin?

Absolutely! Lavister Ultra Matte Sunscreen Gel SPF 50 is specifically designed for normal to oily skin types. Its lightweight gel texture controls excess oil, provides a matte finish, and ensures no greasy residue, all while being water and sweat-resistant.

How does the Lavister Hyaluronic & Ceramides Gel Cream help dry skin?

Lavister Hyaluronic & Ceramides Gel Cream is formulated with deeply hydrating ingredients like Hyaluronic Acid, Ceramides, and Polyglutamic Acid. These powerful ingredients work together to lock in moisture and repair the skin barrier.

Can Lavister Vitamin C Day Cream help with uneven skin tone and dark spots?

Yes, the Lavister Vitamin C Day Cream is enriched with powerful ingredients like Vitamin C, CoQ10, Peptides, and Ceramides, all working together to brighten dull skin and even out skin tone.

Is Lavister Niacinamide Night Gel effective for acne-prone skin?

Definitely! Lavister Niacinamide Night Gel is specially crafted for acne-prone skin with key ingredients like Niacinamide, Peptides, Green Tea, and Tea Tree Oil. It helps fade dark spots, acne scars, and improves overall hydration while soothing irritated skin.

Haircare

How does Lavister Advanced Hair Growth Shampoo help with hair loss?

Lavister Advanced Hair Growth Shampoo is powered by potent ingredients like Anagain, Redensyl, Procapil, and Caffeine, which work together to stimulate hair growth, strengthen hair follicles, and improve scalp health.

Can Lavister Advanced Hair Growth Serum be used by both men and women?

Yes, Lavister Advanced Hair Growth Serum is formulated for both men and women. It contains a blend of 3% Anagain, 3% Procapil, and 2% Redensyl, along with Biotin and Caffeine, to effectively strengthen weak hair.

Will Lavister Anti Dandruff Shampoo help with itchy scalp and dandruff?

Absolutely! Lavister Anti Dandruff Shampoo is designed with powerful anti-dandruff ingredients like Piroctone Olamine, ZPTO, and Climbazole, which actively combat dandruff and relieve an itchy scalp.

What benefits does Lavister Growth & Nourishment Hair Oil offer?

Lavister Growth & Nourishment Hair Oil is formulated with a potent blend of Onion, Coconut, and Bhringraj Oils, along with Biotin. This advanced hair growth formula helps reduce hair fall, nourishes thinning hair, and improves scalp health.

How does Lavister Total Care Conditioner improve hair strength?

Lavister Total Care Conditioner is enriched with Hyaluronic Acid, Plant Keratin, Wheat Protein, and Argan Oil, which provide intense hydration, strengthen hair from the inside out, and smoothen frizz.

Shipping

Do you offer free shipping?

Yes, we offer free shipping on all orders all over India as we strive to provide you with the best skincare and haircare products at affordable prices.

Can I track my order after it's shipped?

Absolutely! Once dispatched, you’ll receive a tracking number via email or text to monitor your package every step of the way.

How long does delivery take once my order is placed?

Your order will arrive within 5–6 business days, though delivery times may vary based on your location and unforeseen circumstances.

Can I cancel my order after placing it?

Yes, you can cancel your order on the same day, as long as it hasn’t been shipped. Contact our customer care team for assistance.

How long does it take to receive a refund after canceling an order?

Once your cancellation is approved, your refund will be processed, and the amount will be reflected in your account within 8-9 business days.

Return & Refund

What should I do if I receive the wrong product?

If you receive an incorrect product, email us with a photo of the item and your order number. We’ll verify and arrange a replacement for you.

How do I report a damaged product upon delivery?

If your product arrives damaged, please email us with a photo, an unboxing video, and your order number. We’ll replace the damaged item.

Can I return an opened skincare or haircare product?

For hygiene reasons, opened skincare or haircare items are non-returnable unless they are incorrect or damaged upon delivery.

What is the timeframe for reporting an issue with my order?

Please report any issues, such as incorrect, damaged, or missing items, within 2 days of receiving your order to ensure a smooth process.

How long does it take to process a refund?

Once we verify and receive the returned product, we’ll process your refund to the original payment method within 5-7 business days.

Sale

Are sale products covered under the same warranty as regular-priced items?

Yes, all sale products are covered under the same warranty and quality guarantees as our regular-priced items.

Can I return or exchange a product purchased during a sale?

We’re sorry but no. Sale items are not eligible for returns or exchanges as per our standard return policy unless stated otherwise.

Are there limited quantities available for sale products?

Yes, sale products are often available in limited quantities, so we recommend purchasing them promptly to avoid missing out on your desired item.

Will I still receive free shipping on sale items?

Yes, free shipping is applicable on sale products if they meet the minimum purchase requirement, just like regular items.

Can I use discount codes on items that are already on sale?

Discount codes cannot be applied to sale products, as they are already offered at a reduced price.